At Harritex Trust Care Limited, we are committed to delivering safe, effective, compassionate, and person-centred care that makes a positive difference in people's lives. As a CQC-regulated provider, we work to uphold the highest standards of care, ensuring every individual receives support tailored to their unique needs, preferences, and goals.
We believe good care is built on trust, dignity, respect, and consistency. Our experienced and fully trained staff provide reliable support that promotes independence, wellbeing, and quality of life. We work closely with families, healthcare professionals, local authorities, and multidisciplinary teams.
We are registered with and regulated by the Care Quality Commission — England's independent regulator of health and social care. Our registration is your assurance that we operate to nationally recognised standards of quality and safety at all times.
Every member of our team is DBS-checked, fully referenced and completes a thorough induction before working with clients. Ongoing training and supervision ensure consistently high standards of compassionate, professional care.
We don't believe in one-size-fits-all care. Every client receives a bespoke care plan developed collaboratively with them and their family — reviewed regularly to ensure it continues to meet their evolving needs, preferences and goals.
We understand that care needs don't follow a schedule. Our team is available around the clock, and we can mobilise care packages quickly — often within 24–48 hours — to respond to urgent and changing needs.
We have extensive experience delivering care for individuals with complex, high-risk and high-dependency needs — including complex healthcare, TDDI clinical services, learning disabilities, autism, and mental health support.
Safeguarding is at the heart of everything we do. We operate robust governance frameworks, rigorous compliance processes, and a culture of continuous improvement — ensuring the safety and wellbeing of every person we support.
Our approach is built on the five key questions the Care Quality Commission uses to assess care services. We don't just meet these standards — we build our entire culture around them.
All staff complete mandatory safeguarding training before working independently. We have a zero-tolerance policy to abuse and a clear whistleblowing procedure. Risk assessments are completed for every client and reviewed at every care review.
Care plans are evidence-based and outcome-focused. We track progress against individual goals and adjust support accordingly. Regular supervision and annual appraisals keep our team's skills sharp and up to date.
We recruit on values, not just skills. Every carer joins because they genuinely want to make a difference. We monitor satisfaction regularly and act swiftly when any client or family member raises a concern.
Complaints are handled promptly, professionally and transparently. Our management team maintains an open-door policy. We conduct regular audits, quality checks and client satisfaction surveys to continuously improve.
Not all care providers are the same. Here's how Harritex Trust Care stacks up against typical alternatives.
| Feature | Harritex Trust Care | Generic Care Agency | Residential Care Home |
|---|---|---|---|
| CQC Registered & Regulated | ✓ | ✓ | ✓ |
| Care Delivered in Your Own Home | ✓ | ✓ | ✗ |
| TDDI Clinical Care at Home | ✓ | ✗ | ✓ |
| Complex & High-Risk Care Experience | ✓ | Varies | Varies |
| Rapid Response (within 24–48 hrs) | ✓ | Varies | ✗ |
| Bespoke Person-Centred Plans | ✓ | Varies | Limited |
| Family Involvement & Transparency | ✓ | Varies | Limited |
| Competency-Assessed Clinical Staff | ✓ | ✗ | ✓ |
| Maintain Independence at Home | ✓ | ✓ | ✗ |
Our clients and their families are the best judge of the care we provide. Here is what some of them have shared.
"The care my mother receives from Harritex is exceptional. The carers are punctual, professional and genuinely kind. For the first time in years, I feel confident that Mum is truly safe and happy in her own home."
"Harritex only needed to look after my elderly mum for a few weeks but it didn't take long to establish what my mum needed help and food wise. Only thing we slightly struggled with was my mum wasn't sure how to deal with being cared for, so we had to work with Harrison to blend their role from supporter at the start to entire carer in the later weeks. Harrison was always contactable and always accommodating in the face of my mum's desire not to tell any of us what she wanted. Thanks guys."
"Harritex provides reliable and experienced care staff. Will definitely continue working with them."
Our registrations and accreditations exist to give you confidence — here is what they mean in practice.
Registered with England's independent regulator of health and social care. Our registration means we are inspected against national standards.
Every member of our care team holds a current enhanced DBS certificate — checked before employment and renewed regularly.
Our training programme is aligned with Skills for Care's national standards — ensuring our workforce meets recognised sector benchmarks.
Comprehensive public liability and employer's liability insurance provides complete peace of mind for our clients and their families.